Booking Terms
These booking terms ('Booking Terms') are between eviivo limited between eviivo limited (Registered under 5002392 in Canterbury UK) with offices at Fora Clerkenwell, 2nd floor, 9 Dallington Street, London, EC1V 0LN, UK, our officers, employees and agents ('eviivo/We/Us/Our') and the person or legal entity making the Booking ('You/Your') on the Accommodation’s reservation site (‘Website') operated by eviivo.
These Booking Terms cover the provision of accommodation services ('Booking(s)'), by the hotel, guesthouse or accommodation provider You have selected (the 'Accommodation') as displayed online at the time of booking and in the confirmation sent to You by email (the 'Booking Confirmation'). These Booking Terms are governed by the laws of England and Wales and apply to all Bookings.
By making a Booking You accept to be bound by these Booking Terms and confirm that You are able to enter into a legally binding contract, and that You are over 18 years of age, or higher if the selected accommodation has specified a higher age limit in their Booking Confirmation.
Bookings
Our services to You are to take your Booking and Your payment (where applicable) and to make the necessary arrangements with the Accommodation You selected. We are not in a position to ensure that the Accommodation meets your expectations or performs its services properly or at all. When eviivo manage your online booking, We are acting on the Accommodation's behalf and We are not in a position to modify the Accommodation's policies. eviivo do not represent or hold themselves as a Travel Agency, and nothing in this Agreement shall be construed, or deemed to be construed, as an agency agreement between You and eviivo.
Our liability is limited to securing the Booking, making sure accommodation is made available to you at the required dates, collecting any required payment, and managing any refund in the event of a cancellation, in line with the terms of the Cancellation Policy and Payment Terms set out in your Booking Confirmation which you accepted by ticking the box provided at the time of booking.
Bookings are made and a contract between You and eviivo comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) a full payment of the total price; or (ii) the payment of any other deposit amount specified at the time of booking and as stipulated in Your Booking Confirmation or (iii) a valid payment card successfully pre-authorised for an amount that is no less than the value of the cancellation fee stipulated in Your Booking Confirmation.
Notwithstanding Your rights under the Cancellation Policy, You do not have the right to withdraw from this Contract.
Where a payment collected from You is less than the total value of the stay, the balance will either be collected from You prior to arrival on the date(s) stipulated in Your Booking Confirmation, or paid by You directly to the Accommodation, on either check-in or check-out, or, if so agreed, by direct communication between You and the Accommodation.
When Your Booking is confirmed, a reservation number is issued and displayed in Your Booking Confirmation. This number must be retained and quoted in all communications with the Accommodation or with Us, should any cancellation or amendment be necessary.
Although You make a Booking through Us and have a contract with Us, the Accommodation is responsible for the day-to-day provision of the services to You under that Booking. Therefore, all and any complaints must be directed to the Accommodation in the first instance.
Prices
Prices quoted are correct (unless a Pricing Error occurs) only for the specific number of guests, dates, nights and rooms shown in Your Booking Confirmation.
The total reservation price is expressed in the currency indicated quoted in your Booking Confirmation and includes the taxes applicable at the time of booking, at the current rate, including without limitation sales taxes, value added taxes or local taxes, which may be itemized separately. Taxes may change subject to changes in the applicable regulation (provided that such changes were not in the public domain at the time of booking).
If You have selected booking extras, where applicable the cost of these extras and applicable taxes may also be added to the reservation total for Your Booking.
The total reservation price does not include other costs for goods, services or taxes that You may choose to incur later during Your stay (unless otherwise stated).
Pricing Error
On the rare occasion that a Pricing Error occurs and the Accommodation does not accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can and refund the amount paid by You in full without any liability for this error or omission. You agree that neither We nor the Accommodation will be liable for any additional expenses You may incur as a result of the error or omission.
Availability
In the rare case that the Accommodation is unable to accommodate Your Booking, You will be offered alternative accommodation by the Accommodation and if there is a difference in the Price, the Accommodation will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the differential is more than the original value of Your Booking the differential cost will be borne by the Accommodation.
Arrival and departure
The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. Should You wish to check-in later than the latest check-in time You must confirm this directly with the Accommodation. In the event that You attempt to check-in later than the stated times without prior arrangement, or fail to check-in at all, the Accommodation may cancel Your Booking and retain any amounts it is entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. Failing to arrive on or before the latest check-in time shall be deemed to be a full cancellation of Your Booking, and the accommodation may no longer be held for You.
Cancellations and Amendments
You may cancel Your Booking yourself by using the link provided in your Booking Confirmation email. Should you wish to modify the terms of Your Booking, you are required to discuss any other Booking amendment with the Accommodation directly. If You change the number of guests, dates, room nights or room type ('Amendment'), then the prices are subject to
change.
Cancellation terms are displayed on the Site at the time of booking, specified on your online confirmation, and set out under the Cancellation Policy section of the Booking Confirmation sent to You by email.
If Your Cancellation occurs before the cancellation deadline specified on Your Booking Confirmation (‘Cancellation Deadline’), any amount prepaid towards the Reservation, including extra goods or services, shall be reimbursed to You at no cost.
If Your Cancellation or Amendment occurs after the Cancellation Deadline specified on Your Booking Confirmation, the Accommodation has the right to cancel your entire Booking and charge any applicable cancellation fees and the Accommodation is under no obligation to hold the accommodation for You.
Should You request an Amendment and should the Accommodation not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You provided that such cancellation or amendment occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
IMPORTANT: if Your Cancellation occurs after the Cancellation Deadline specified on Your Booking Confirmation, eviivo cannot waive or refund the applicable cancellation fees unless this is confirmed electronically by the Accommodation you have booked within their eviivo Booking System.
Payments
Bookings must be guaranteed using a valid payment card or via another payment method offered at the time of booking.
Any payment taken via Our eviivo Booking Service will appear on Your card statement under the title 'Hotel paid via eviivo'; and display eviivo Limited as the merchant of record eviivo collects payments and processes refunds on behalf of the Accommodation and any payment made to eviivo will discharge any amount owing to the Accommodation in respect of Your Booking.
IMPORTANT: your card details are processed according to the PCI-DSS security standard and may be used to charge or pre-authorise any applicable deposit or late cancellation fee that may arise, at any time before check-in, up to the reservation total and in accordance with the payment schedule set out in Your Booking Confirmation. A pre-authorisation is not a charge and no monies are taken from Your account but Your Bank may choose to temporarily reduce the credit limit available on Your card by the pre-authorised amount - this is between You and Your Bank.
Any amount or deposit due and payable at the time of booking, as set out in Your Booking Confirmation, will be charged to Your card or via another payment method offered online, when you make Your Booking.
Any amount(s) or deposit(s) due and payable at a later date but prior to check-in, as set out in Your Booking Confirmation, may be charged to Your card or via the payment method You selected online, according to the schedule set out in Your Booking Confirmation.
The Accommodation will charge You directly at check-in or at check-out for any outstanding amount not collected prior to arrival, up to the reservation total displayed in Your Booking Confirmation. Any additional goods and services purchased during Your stay must also be paid in full directly to the Accommodation.
Your Booking may be cancelled automatically if your card is declined by your bank, or if there are insufficient funds on Your account.
Our liability
Our services to You are to facilitate your Booking and take Your payment (where applicable) in order to make the necessary arrangements with the Accommodation You selected. Our liability is limited to securing Your Booking, making sure accommodation is made available to you at the required dates, collecting any required payment, and managing any refund in the event of a cancellation.
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the total price of the Booking and in no circumstances shall We be responsible for any indirect or special damages
We will not be liable to You where We have exercised reasonable care and skill in our provision of the platform and the placement of Your requirements on the Accommodation’s delivery of services to You. We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of accommodation services by the Accommodation or any malfunction such as without limitations cases of Force Majeure, cyber-attacks, email failures linked to your email provider or your spam and firewall configuration, or third-party fraud.
Accommodation liability
The Accommodation is solely responsible for the delivery of accommodation services to You. Any information published on the Site is supplied 'as is' by the Accommodation directly, including its location, photos, descriptions or accreditation ratings et We have no control over the accuracy or reliability of such information.
Although We take care in Our selection of Accommodations and try to cater for different tastes and budgets, We do not have any control over the Accommodation, nor do we carry out any form of inspection of these Accommodations, and therefore we are not responsible for what they do, or do not do.
Should You have any concerns relating to the Accommodation’s operation, hygiene, health and safety practices or services, or if You would like to check the specific conditions of stay relating to the Accommodation, You should address these with the Accommodation directly, or contact the relevant regulatory authority. We also recommend that You take out the appropriate travel insurance.
Your liability
You are responsible for any damage or loss caused by You to the Accommodation, including any damage to their property by Your act, omission, default or neglect and You agree to indemnify the Accommodation, and You agree to pay the Accommodation, on demand either directly or via ourselves, the amount reasonably required to make good or remedy any such damage or loss.
Further, We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests at the Accommodation.
Data protection
We may process the information You provide to Us when You make Your Booking for the sole purposes of completing our duties under this Agreement and as notified by Us to the relevant Information Authorities.
The collection of Personal Data related in particular to Your identity, domicile, personal status, phone number, email address, bank card and bank account numbers, or to the transactions you enter into or the payments you make, is a mandatory requirement for the completion of your Booking and the processing of any payment. Without this personal data your transaction could be delayed or rendered impossible and your reservation could be cancelled.
Your personal Data will be processed by eviivo including any of our majority owned affiliates and our service centre in Tunisia, and it will also be transferred to the Accommodation You have selected and to any third parties who operate the Accommodation’s Website, as such data transfers are necessary for the successful completion of Your Booking. Your personal data will also be processed by Our Merchant Bank Stripe Inc, for the sole purpose of being able to process your payment. The processing of Your payment includes fraud monitoring and fraud management and other checks related to the fight against money laundering and the financing of terrorism. Stripe's privacy policy is available at https://stripe.com/gb/privacy
While eviivo have been given assurances that the above third parties operate in conformance with the Global Data Protection Regulations, eviivo cannot accept any responsibility whatsoever for how the above parties may use your personal data. If you have any concerns you should address them to these third parties directly, or to the Accommodation, using the contact details provided in your Booking Confirmation.
We may also be required to communicate certain information or documents to the competent financial, judicial, administrative, law enforcement or legal authorities, where they have made such a request or to the extent necessary or required under applicable law and regulations.
By making a Booking, You consent to the processing of information as described in this clause and to the transfer of Your information to the Accommodation you selected and to any third party operating the Site where Your booking originated. You have the right to request that eviivo delete or return your personal data (in such format as reasonably determined by eviivo) after the end of the provision of the Services, unless applicable law requires otherwise. Please address any request to eviivo via Live Chat at https://eviivo.com/contact/ or by email at privacy@eviivo.com
eviivo limited (registered office Fora Clerkenwell, 2nd floor, 9 Dallington Street, London, EC1V 0LN company number: 05002392) ("eviivo") operate the Booking Service we use to manage all online bookings for the accommodation you have selected Denby Lodge (the 'Accommodation').
In taking your online reservation, eviivo is acting exclusively on our behalf. eviivo are liable only to the extent outlined in the Booking Terms set out below as accepted by you at the time of booking. eviivo's liability is therefore limited to the full or partial value of the reservation it has collected from you for this booking, and its refund in the event of a cancellation, subject to the terms of Our cancellation policy and payment terms as stipulated above in Your Confirmation.
eviivo are not in a position to ensure that the Accommodation You have selected or that the services We provide to you meet your expectations, and eviivo make no representations whatsoever as to the suitability of the selected Accommodation. Please contact us directly if you have any further query.
In no event will eviivo be liable to you for any lost profits or any indirect, consequential, special, incidental or punitive damages arising out of, based on or resulting from your booking or your stay even if eviivo have been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause or action. You are advised to take out appropriate travel insurance.
